Waste Removal Roehampton Customer Privacy Policy

This Privacy Policy explains how Waste Removal Roehampton collects, uses, stores, and protects personal data relating to our waste removal and associated services. It applies to all Waste Removal Roehampton customers in the Roehampton area, including residential and commercial customers, prospective customers who make enquiries, and any individuals who contact us about our services.

Who We Are and Scope of This Policy

Waste Removal Roehampton is a waste collection and disposal service operating in the Roehampton area. For the purposes of the UK General Data Protection Regulation and the Data Protection Act 2018, we act as the data controller for the personal data we collect about our customers, prospective customers, and other individuals who interact with us.

This Privacy Policy covers personal data processed through our customer service channels, including telephone, email, messaging services, and any forms completed when you book or enquire about our services.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we may collect include:

Identification and contact details, such as your name, address, telephone number, email address, and any alternative contact details you choose to provide.

Service and booking details, such as details of the services you request, booking dates and times, access information for the property or site, and instructions relating to waste removal or clearance.

Payment and billing information, such as billing address and basic transaction information. Card or bank details are processed securely through our chosen payment processors and are not stored by us beyond what is necessary for reconciliation, invoicing, and compliance.

Communication records, such as emails, messages, call notes, and any other correspondence between you and Waste Removal Roehampton in relation to our services.

Technical and usage information, where applicable, such as basic device or browser data and interaction data relating to our online content, to help us understand interest in our services and improve them.

How We Collect Personal Data

We collect personal data in the following ways:

Directly from you, when you contact us by phone, email or messaging service, when you request a quote, book a service, or provide feedback.

From third parties, where this is necessary to provide our services, such as estate agents, landlords, or business partners who request services on your behalf and provide your contact details and service requirements.

Automatically, when you interact with our online content or receive electronic communications from us, where basic technical data may be collected for service and security purposes.

Lawful Basis for Processing

We always ensure that we have a lawful basis under data protection law before processing your personal data. Depending on the context, we rely on the following lawful bases:

Contract: We process personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes arranging bookings, providing waste removal services, communicating about scheduled visits, issuing invoices, and managing payments.

Legal obligation: We may process and retain certain data to comply with applicable laws and regulations, including tax, accounting, and waste disposal record-keeping requirements.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where these are not overridden by your rights and interests. Examples include managing and improving our services, handling customer queries and complaints, maintaining records of transactions, and protecting our business from fraud and misuse.

Consent: In limited cases, we may rely on your consent, for example for specific types of optional marketing communications. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide waste removal and related services you have requested, including quoting, booking, scheduling, and carrying out collections or clearances at the agreed location.

To manage our relationship with you, including responding to enquiries, updating you on bookings or changes to services, and handling any complaints or disputes.

To process payments, issue invoices, and maintain accurate financial and transactional records.

To comply with our legal and regulatory duties, including health and safety obligations and environmental and waste management requirements.

To improve and develop our services, including reviewing customer feedback and service usage information to enhance our operations.

To protect our business, staff, and customers, including preventing and detecting fraud, misuse of services, or security incidents.

Data Sharing and Use of Processors

We may share your personal data with trusted third parties where necessary for the purposes set out in this Privacy Policy. These third parties act as data processors or, in some cases, as separate controllers. Typical categories of recipients include:

Service delivery partners and subcontractors who help us provide waste removal and associated services, such as collection teams and logistics providers.

Payment processors and financial service providers who securely process card transactions and other payments on our behalf.

Professional advisers, such as accountants, auditors, insurers, or legal advisers, where necessary for legitimate business, legal, or compliance reasons.

Regulatory authorities, law enforcement, or government bodies where we are legally required to disclose data or where it is necessary to protect our legal rights.

Whenever we use data processors, we ensure they are bound by written contracts requiring them to act only on our instructions, to keep your data secure, and to comply with data protection law.

International Transfers

Where we use service providers or systems located outside the United Kingdom or the European Economic Area, we take appropriate steps to protect your personal data. This may include using standard contractual clauses or ensuring that the destination country has an adequate level of data protection recognised in law.

Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable laws and regulations.

Customer and service records, including contact details and booking information, are typically retained for a period that allows us to respond to any queries, resolve disputes, maintain accurate records for tax and accounting, and demonstrate compliance.

Payment and transaction records are kept for the period required by tax and financial regulations. Communication records may be retained for a reasonable period to support customer service and to evidence the terms of our interactions.

When personal data is no longer required, we will securely delete or anonymise it, ensuring that individuals cannot be identified from the remaining information.

Security of Your Personal Data

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, or disclosure. Measures may include access controls, secure storage, staff training, and regular review of our security practices. While no system is completely secure, we work to ensure that any personal data we hold is protected in line with legal requirements and industry standards.

Your Data Protection Rights

As an individual whose personal data we process, you have a number of rights under data protection law. These include:

The right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data, along with information about how we use it.

The right to rectification: You can request that we correct or complete any inaccurate or incomplete personal data we hold about you.

The right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.

The right to restrict processing: You may ask us to restrict the use of your personal data in certain situations, such as while we verify the accuracy of data or consider an objection you have raised.

The right to object: You have the right to object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms or where processing is necessary for legal claims.

The right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a commonly used, machine-readable format or transfer it to another controller where technically feasible.

Where we rely on consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

How to Contact Us and Complaints

If you have any questions about this Privacy Policy or how Waste Removal Roehampton handles your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the details made available on our customer communications and service documentation.

If you are not satisfied with our response or believe that we are not processing your personal data in accordance with data protection law, you have the right to lodge a complaint with the relevant supervisory authority. In the United Kingdom, this is the Information Commissioner's Office.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any significant changes will be communicated through our usual customer information channels, and the updated policy will apply from the date of publication.

This Privacy Policy applies to all Waste Removal Roehampton customers in the Roehampton area and should be read in conjunction with any terms and conditions that apply to our services.